Pre-orders for the iPhone Duo start on 16 October 2026 at 8:00 p.m. and will be available from 23 October 2026 onwards.

Pre-orders for the iPhone 18 Pro start on 12 September 2026 at 8:00 p.m. and will be available from 18 September 2026 onwards. Pre-order for the Apple Watch Series 12, Apple Watch Ultra 4 and AirPods 5 starts on 11 September 2026 at 9:00 a.m. and will be available from 18 September 2026 onwards.

*A maximum of one (1) unit of iPhone Duo is permitted per customer. Machines reserves the right to cancel any additional orders that exceed this purchase limit.

Where can I find the pre-order links? 

Pre-order links will be available on the Machines website once pre-orders begin.  

How can I earn Machines+ membership points for my online pre-order? 

Login to your Machines+ account before checking out and completing your pre-order. Machines+ points will be credited to your account within fourteen (14) working days after collection or delivery.  

Do I need to make full payment for a pre-order? Can I make a partial payment?

 There are three (3) payment options available for pre-orders: 

• Full Payment: Pay the full price of the device.  
• RM300 Deposit: Pay a deposit of RM300.  
• Pay with Machines+ Points: Redeem your Machines+ points for an RM300 Deposit Voucher to place your pre-order.   

When can I receive my iPhone order? 

iPhone 18

• Orders placed before 12 September 2026, 11:59 p.m. - Delivery / Pick up In Store from 18 September 2026 onwards.  
• Orders placed after 12 September 2026, 11:59 p.m. - Delivery / Pick up In Store from 24 September 2026 onwards.  

iPhone Duo

• Orders placed before 16 October 2026, 11:59 p.m. - Delivery / Pick up In Store from 23 October 2026 onwards.
• Orders placed after 16 October 2026, 11:59 p.m. - Delivery / Pick up In Store from 23 October 2026 onwards.

Can I trade in my phone for pre-order? 

Yes. If you pre-order with an RM300 deposit, you can trade in your current phone when collecting your new iPhone. The trade in value can be used to offset the remaining balance. View the latest trade in values here. 

Can someone else help me collect my pre-order from the store? 

For security reasons, only the original purchaser is allowed to collect the order. Collection on behalf is not permitted under any circumstances. Please ensure the purchaser’s details are correctly entered during checkout. 

Are instalment options available? 

Yes, 0% Easy Payment Plans are available for up to 36 months with selected credit cards. Instalment options are also available with BNPL methods (Buy Now Pay Later) via SPayLater, Atome and PayLater by Grab with SPayLater offering tenures of up to 36 months.   

What if I missed my store collection date?

 If your device is not collected within forty-eight (48) hours from your selected collection date, we will proceed to cancel the order and refund the amount to you.  

Can I walk in to purchase on or after the launch date? 

Yes, walk-in purchases are available from launch day, subject to stock availability. However, we strongly encourage you to pre-order online to secure your preferred model.   

Will you deliver my pre-order to East Malaysia? 

Yes. For iPhone 18 Pro, pre-orders placed between 12 September 2026 and 17 September 2026 will be shipped out from 18 September 2026 onwards. Delivery typically takes four (4) to six (6) working days.  

For iPhone Duo, pre-orders placed between 16 October 2026 and 22 October 2026 will be shipped out from 23 October 2026 onwards. Delivery typically takes four (4) to six (6) working days.

Can I cancel or refund my order?

Cancellation requests may be considered only if your order has not been packed or shipped from our warehouse.

Please contact our Customer Support team at contact@machines.com.my for assistance. Once an order has been packed or shipped, it cannot be cancelled.   

Can I change my device specification after payment?

No. Once your order has been placed, device specifications cannot be changed. If you wish to change or upgrade your order, please contact our Customer Support team at contact@machines.com.my to check whether your existing order can be cancelled. You will then need to place a new order. Standard terms and conditions apply. 

How do I pay the remaining balance for Shipping and Same Day Delivery options?

A balance payment link will be sent to the email address provided during checkout.  

How do I pay the remaining balance for Pick Up In Store option?

You can pay the remaining balance in store when you collect your device.  

What happens if I make the balance payment after the cut-off date? 

If the balance payment is made after the cut-off date, your new device will be delivered or available for Pick Up In Store in a later batch. 

When can I start paying the balance?

 The balance payment link will be sent to your registered email address within twenty-four (24) hours. 

If I make the balance payment right before the cut-off date, will it affect my collection date? 

No, as long as the balance payment is completed before the cut-off date. Payments completed after the cut-off date will be allocated to a later batch.  

Can I change my device specifications when I Pick Up In Store?

No. Once your order has been placed, the device specifications cannot be changed.  

What do I need to bring to collect my order from the store?

 To collect your order from the store, please ensure you have the following items ready: 

• Order Confirmation Email: Required as proof of your order for verification. 
• Pickup Code Collection Email: The pickup code provided in this email is required to process your collection. 
• Identification (IC): Required to verify your identity upon collection. 

Please ensure you have all these three items ready when collecting your order.

How does Pick Up In Store work? 

• Step 1 – Check out on the Machines online store and select "Pick Up In Store". 
• Step 2 - Select your preferred Machines outlet.
• Step 3 - Complete your order. A “Pick Up In Store QR Collection Email” containing your QR code will be sent to your registered email address. 
• Step 4 - On your selected collection date and time, present your Order Confirmation email and Pick Up In Store QR code to our staff to collect your device.  

How does Same Day Delivery work? 

• Step 1 - Check out on the Machines Online Store and select "Same Day Delivery". 
• Step 2 - Enter your delivery address and postcode for verification. 
• Step 3 - Complete your order on the Machines online store. 
• Step 4 - Receive your iPhone on the first day of launch, subject to your order being placed within the applicable Same Day Delivery cut-off time.

What are the cut-off times for Same Day Delivery? 

Same Day Delivery services are available only on weekdays. Delivery times are based on the following order cut-off times: 

• First Delivery: Orders placed before 12:00pm will be delivered from 3:00pm onwards.  
• Second Delivery: Orders placed between 12:00pm and 5:00pm will be delivered from 6:00pm onwards. 

What is 0% Easy Payment Plan? 

A 0% Easy Payment Plan allows you to make purchases without being charged any interest. 

What are the available Easy Payment Plan options?  

You can choose from six (6) to thirty-six (36) months, depending on your bank's offerings. 

Are there any additional fees?

No interest or hidden charges will be applied to your Easy Payment Plan purchase. However, please check with your bank for any additional charges they may impose. 

1. All Payment Method Promotions 

1. Promotion Period: 12 September 2026 (8.00pm) to 31 October 2026, unless stated otherwise. ​
2. All bank promotions are available in limited quantities on a first come, first served basis.   ​
3. Promotions are only applicable for full payment made online or in store, including eligible instalment plans, based on the requirements of each promotion.   ​
4. Only purchases of the new iPhone 18 Pro qualify for these promotions.  ​
5. Machines Vouchers (“Vouchers”) are valid for thirty (30) days. For in-store purchases, the validity period starts from the date of purchase. For online purchases, the validity period starts from the date the voucher is issued via email.   ​
6. The purchase value must exceed the voucher value. Vouchers are not exchangeable or redeemable for cash.  ​
7. Vouchers will not be replaced if lost or damaged.  ​
8. Only one (1) voucher redemption is allowed per customer per transaction.  ​
9. Vouchers can only be used for the next purchase. For in-store purchases, vouchers will be issued upon payment completion when the promotion terms and conditions are met. For online purchases, vouchers will be emailed to customers within seven (7) to ten (10) working days from the date of purchase.  ​
10. Each voucher is unique and non-transferable. ​
11. Vouchers cannot be used in conjunction with other vouchers, discounted items, loyalty/privilege programs or ongoing promotions, unless stated otherwise.  ​
12. Vouchers must be presented upon request for verification. ​

2. HSBC – Get RM418 instant rebate for HSBC Premier Credit Card Members and RM218 instant rebate for other HSBC Credit Card Members with all available Easy Payment Plans*.​​

1. This promotion is applicable to all available Easy Payment Plans with HSBC Malaysia Credit Cards. ​
2.  HSBC Premier Credit Card members will receive an RM418 instant rebate, while other HSBC Credit Card members will receive an RM218 instant rebate.​
3. This promotion is applicable from 12 September 2026 (8.00pm) to 15 October 2026.​
4.  Payment must be made with HSBC Credit Cards issued in Malaysia only.​
5. Available for in-store purchases only.​​

3. Maybank - Get RM388 instant rebate and complimentary RM100 Machines Voucher for Maybank VISA Diamante or AMEX Platinum Charge Cards and RM288 instant rebate and complimentary RM100 Machines Voucher for all other Maybank Credit Cards & AMEX Charge Cards.​​

1. This promotion is applicable to all Maybank and Maybank MasterCard Credit Cards, Maybank VISA Credit Cards and AMEX Charge Cards with a 6-month or 12-month Easy Payment Plan, or one-time payment.​
2. This promotion is applicable from 12 September 2026 (8.00pm) to 31 December 2026​
3. Maybank Visa Diamanté Card and Maybank American Express Platinum Charge Card members will receive an RM388 instant rebate and a complimentary RM100 Machines Voucher.​
4. All other Maybank Credit Card & AMEX Charge Card users will receive an RM288 instant rebate and a complimentary RM100 Machines Voucher.
5. Available for in-store purchases only.​

4. AmBank – Complimentary RM150 Machines Voucher*. ​​

1. This promotion is applicable to all Easy Payment Plans with AmBank Credit Cards. 
2. This promotion is applicable from 12 September 2026 (8.00pm) 30 November 2026. ​
3. Available for in-store and online purchases.  ​​

5. Alliance Bank – Get RM150 cashback with your purchase*. ​

1. This promotion is applicable to all Easy Payment Plans with Alliance Bank Credit Cards. ​
2. This promotion is applicable from 12 September (8.0Opm) to 30 November 2026. ​
3. This promotion requires a minimum spend of RM3,000.
4. Available for in-store purchases only. ​

6. Bank Islam – Get RM150 cashback with your purchase*. 

1. This promotion is applicable to all Easy Payment Plans with Bank Islam Visa Credit Cards.
2. This promotion is applicable from 12 September (8.00pm) to 30 November 2026. ​
3. This promotion requires a minimum spend of RM3,000.
4. Available for in-store purchases only.  ​​

7. BSN – Get RM150 cashback with your purchase*. ​

1. This promotion is applicable to all Easy Payment Plans with BSN Credit Cards. ​
2. This promotion is applicable from 12 September (8.00pm) to 30 November 2026. ​
3. This promotion requires a minimum spend of RM3,000.
4. Available for in-store purchases only.​​

8. CIMB – Complimentary RM250 Machines Voucher*. ​

1. This promotion is applicable to all Easy Payment Plans with CIMB Credit Cards.  ​
2. This promotion is applicable from 12 September 2026 (8.00pm) to 31 October 2026. ​
3. Available for in-store and online purchases. ​​

9. Hong Leong Bank – Complimentary RM300 Machines Voucher*.  ​

1. This promotion is applicable to 24-month and 36-month Easy Payment Plans with Hong Leong Bank Credit Cards, with a minimum spend of RM5,499.​
2. This promotion is applicable from 12 September 2026 (8.00pm) to 10 October 2026. ​
3. Available for in-store purchases only.​

10. OCBC – Get RM150 cashback with your purchase*. ​​

1. This promotion is applicable to all Easy Payment Plans with OCBC Credit Cards. ​
2. This promotion is applicable from 12 September (8.00pm) to 30 November 2026. ​
3. This promotion requires a minimum spend of RM3,000.
4. Available for in-store purchases only.
5. Payment must be made with OCBC Credit Cards issued in Malaysia only.

11. UOB – Get up to RM250 Machines Voucher with all available Easy Payment Plans*.  ​ 

1. This promotion is applicable to UOB Debit Cards and all Easy Payment Plans with UOB Credit Cards.
2. This promotion is applicable from 12 September 2026 (8.00pm) to 30 November 2026.​
3. UOB Visa Infinite Metal, Privilege Banking Visa Infinite, Visa Infinite and Zenith Cards Members will receive a complimentary RM250 Machines Voucher, and other UOB Credit and Debit Card Members will receive a complimentary RM150 Machines Voucher with the purchase of the iPhone 18 Pro.​
4. Available for in-store purchases only.
5. Payment must be made with UOB Credit Cards issued in Malaysia only.

12. RHB – Get RM150 cashback with your purchase*. 

1. This promotion is applicable to all Easy Payment Plans with RHB Credit Cards. ​
2. This promotion is applicable from 12 September (8.00pm) to 30 November 2026. ​
3. This promotion requires a minimum spend of RM3,000.
4. Available for in-store purchases only.​​

13. Shopee Pay Later (SPayLater) - Get up to RM350 off your purchase*.  

1. This promotion is applicable to purchases with SPayLater.
2. Get 10% OFF (capped at RM100) with a minimum spend of RM1,000.
3. Get 15% OFF (capped at RM350) off with a minimum spend of RM2,000.  
4. Applicable to SPayLater tenures of 1 month, 3 months, 6 months, 12 months, 24 months & 36 months.
5. This promotion is applicable from 12 September (8.00pm) to 31 October 2026.
6. Available for in-store and online purchases on a first come, first served basis.  

14. Atome - Get up to RM350 off your purchase*. 

1. This promotion is applicable to purchases made with Atome. 
2. Get RM120 off with a minimum spend of RM1,500. 
3. Get RM350 off with a minimum spend of RM4,000. 
4. Applicable to Atome instalment tenures of up to 12 months.  
5. This promotion is applicable from 12 September (8.00pm) to 31 October 2026. 
6. Available for in-store and online purchases.   

15. Trade In, Trade Up  

1. Get up to RM5,700 trade in value when you trade in selected iPhone models and trade up to the new iPhone 18 Pro.
2. Get up to RM1,815 trade in value when you trade in selected Apple Watch models and trade up to the new Apple Watch Series 12. 
3. Promotion applicable for in-store and online purchases from 12 September (8.00pm) to 31 October 2026.  

16. CIMB, Maybank and AmBank - Credit Card Reward Points 

1. This promotion is applicable for in-store purchases only.
2. CIMB: 500 points = RM1.00 
3. Maybank: 500 points = RM1.00 
4. AmBank: 600 points = RM1.00 

17. Machines+ Promotions 

17.1  New Sign Up Bonus

1. Upon successful registration for a Machines+ account, new members will receive 1,000 Machines+ points. 
2. The offer is valid for first-time sign ups only.  
3. Points will be credited immediately upon successful registration.  
4. Sign up as a Machines+ member here.   

17.2 Machines Mobile App Login Bonus 

1. Upon successful login to the Machines Mobile App, members will receive 1,000 Machines+ points. 
2. The offer is valid for first-time login to the Machines Mobile App only. 
3. Points will be credited immediately upon successful login. 
4. Download the Machines Mobile App here. 

17.3 Double Points 

1. Earn up to 2x Machines+ points with the purchase of the new iPhone 18 Pro.
2. Applicable for in-store and online purchases.  
3. Points will be credited to your account within fourteen (14) working days after collection or delivery. 
4. Limited to a total of 30,000,000 Machines+ Points. 
5. Points are allocated on a first come, first served basis. 

17.4 Machines+ Elite Exclusive 

1. Machines+ Elite members who trade in their eligible devices and upgrade to the iPhone 18 Pro will receive an additional RM100 over trade value and 10,000 Machines+ points. ​
2. This offer is valid for eligible trade ins only and is subject to Machines’ approval. ​
3. The additional 10,000 Machines+ points will be credited within fourteen (14) working days after the trade in process is completed.​

17.5 Pay with Machines+ Points 

• Online Redemption 

1. Log in to your Machines+ account. 
2. From the menu bar, click on Redeem Your Points to Voucher.  
3. Select the RM300 Online Deposit Voucher for online redemption.  
4. Click Redeem Now. 
5. Go to My Vouchers and locate the RM300 Deposit Voucher.  
6. Click Use Now, then copy and paste the voucher code into the Discount code or gift card field at checkout. 

• In Store Redemption 

1. Log in to your Machines+ account.  
2. From the menu bar, click on Redeem Your Points to Voucher.  
3. Select the RM300 In-Store Deposit Voucher for in-store redemption.  
4. Click Redeem Now. 
5. Go to My Vouchers and locate the RM300 Deposit Voucher.  
6. Click Use Now, then show the Deposit Voucher barcode to the cashier to scan. 

17.6 Full terms and conditions for Machines+ points redemption apply. Click here to read more. 

17.7 Sign up as a Machines+ member here. 

18. Apple Accessories Promotion 

18.1 iPhone 18 Pro Promotion

1. Enjoy RM60 off Apple iPhone 18 Pro TechWoven Case with the purchase of an Apple iPhone 18 Pro, available from 18 September 2026 to 2 January 2027. ​
2. Enjoy RM50 off Apple iPhone 18 Pro Silicone or Clear Cases with MagSafe with the purchase of an Apple iPhone 18 Pro, available from 18 September 2026 to 2 January 2027.​
3. Enjoy RM40 off Apple iPhone 18 Pro TechWoven Case, available from 18 September 2026 to 2 January 2027. ​
4. Enjoy RM30 off Apple iPhone 18 Pro Silicone or Clear Cases with MagSafe, available from 18 September 2026 to 2 January 2027.​
5. Applicable for in-store and online purchases.​

18.2 Bundle Promotion 

1. Save RM70 on the Apple iPhone 18 Pro TechWoven Case and 20W USB-C Power Adapter Bundle, from 18 September 2026 to 31 October 2026.​
2. Save RM60 on the Apple iPhone 18 Pro  Silicone or Clear Cases with MagSafe and 20W USB-C Power Adapter Bundle, from 18 September 2026 to 31 October 2026.​
3. Applicable for in-store and online purchases. ​
4. Offer is only valid with the purchase of a selected original Apple iPhone 18 Pro  Case with MagSafe and 20W USB-C Power Adapter.​

18.3 Complimentary AirTag (1st Generation) Promotion

1. Purchase any two (2) products from different product categories - the new iPhone 18 Pro, Apple Watch Series 12, Apple Watch Ultra 4, AirPods 5 - to receive a complimentary AirTag (1st Generation)
2. Applicable for in-store and online purchases.
3. For In-store order will receive one (1) unique voucher code via one (1) email within seven to ten (7–10) working days after collection or delivery: AirTag (1st Generation) Voucher Redemption Code – The redemption channel will be based on the original order fulfilment method. For Online order (with shipping option): Customers will receive the complimentary AirTag (1st Generation) upon delivery or collection of the devices.
4. This promotion cannot be combined with the iPhone 18 Pro Back Order Promotion. Customers who qualify for both promotions will only be entitled to a maximum of one (1) complimentary AirTag (1st Gen), one (1) complimentary RM150 Apple Accessory Voucher, and 2x Machines+ points.
5. This promotion is applicable from 12 September 2026 to 2 January 2027.

1. All Payment Method Promotions 

1. Promotion Period: 16 October 2026 (8.00pm) to 31 December 2026, unless stated otherwise. ​
2. All bank promotions are available in limited quantities on a first come, first served basis.   ​
3. Promotions are only applicable for full payment made online or in store, including eligible instalment plans, based on the requirements of each promotion.   ​
4. Only purchases of the new iPhone Duo qualify for these promotions.  ​
5. Machines Vouchers (“Vouchers”) are valid for thirty (30) days. For in-store purchases, the validity period starts from the date of purchase. For online purchases, the validity period starts from the date the voucher is issued via email.   ​
6. The purchase value must exceed the voucher value. Vouchers are not exchangeable or redeemable for cash.  ​
7. Vouchers will not be replaced if lost or damaged.  ​
8. Only one (1) voucher redemption is allowed per customer per transaction.  ​
9. Vouchers can only be used for the next purchase. For in-store purchases, vouchers will be issued upon payment completion when the promotion terms and conditions are met. For online purchases, vouchers will be emailed to customers within seven (7) to ten (10) working days from the date of purchase.  ​
10. Each voucher is unique and non-transferable. ​
11. Vouchers cannot be used in conjunction with other vouchers, discounted items, loyalty/privilege programs or ongoing promotions, unless stated otherwise.  ​
12. Vouchers must be presented upon request for verification. ​

2. Get RM518 instant rebate for HSBC Premier Credit Cardholders and RM318 instant rebate for other HSBC Credit Cardholders with all available Easy Payment Plans*.​

1. This promotion is applicable to all available Easy Payment Plans with HSBC Malaysia Credit Cards. ​
2. HSBC Premier Credit Cardholders will receive an RM518 instant rebate, while other HSBC Credit Cardholders will receive an RM318 instant rebate.​
3. This promotion is applicable from 16 October 2026 (8.00pm) to 15 November 2026.​
4.  Payment must be made with HSBC Credit Cards issued in Malaysia only.​
5. Available for in-store purchases only.​​

3. Maybank - Get RM388 instant rebate and receive a RM100 Machines Voucher for Maybank Visa Infinite Diamanté Card or The Platinum Card® or RM288 instant rebate and receive a RM100 Machines Voucher for all other Maybank Credit and AMEX Charge Cards.​​

1. This promotion is applicable to Maybank MasterCard Credit Cards, Maybank VISA Credit Cards and AMEX Charge Cards with a 6-month or 12-month Easy Payment Plan, or one-time payment.​
2. This promotion is applicable from 16 October 2026 (8.00pm) to 31 December 2026​.
3. Maybank Visa Infinite Diamanté Card and The Platinum Card® members will receive an RM388 instant rebate and RM100 Machines Voucher.​
4. All other Maybank Credit Card & American Express Charge Card will receive an RM288 instant rebate and  RM100 Machines Voucher.
5. Available for in-store purchases only.​

4. Alliance Bank – Get RM250 cashback with your purchase*. ​

1. This promotion is applicable to all Easy Payment Plans with Alliance Bank Credit Cards. ​
2. This promotion is applicable from 16 October 2026 (8.00pm) to 15 November 2026. ​
3. This promotion requires a minimum spend of RM7,000.
4. Available for in-store purchases only. ​

5. Bank Islam – Get RM250 cashback with your purchase*. 

1. This promotion is applicable to all Easy Payment Plans with Bank Islam Visa Credit Cards.
2. This promotion is applicable from 16 October (8.00pm) to 15 November 2026. ​
3. This promotion requires a minimum spend of RM7,000.
4. Available for in-store purchases only.  ​​

6. BSN – Get RM250 cashback with your purchase*. ​

1. This promotion is applicable to all Easy Payment Plans with BSN Credit Cards. ​
2. This promotion is applicable from 16 October 2026 (8.00pm) to 15 November 2026. ​
3. This promotion requires a minimum spend of RM7,000.
4. Available for in-store purchases only.​​

7. CIMB – Receive a RM250 Machines Voucher.

1. This promotion is applicable to all Easy Payment Plans with CIMB Credit Cards.  ​
2. This promotion is applicable from 16 October 2026 (8.00pm) to 30 November 2026. ​
3. Available for in-store purchases. ​​

8. Hong Leong Bank – Receive a RM300 Machines Voucher*.  ​​

1. This promotion is applicable to 24-month and 36-month Easy Payment Plans with Hong Leong Bank Credit Cards.​
2. This promotion is applicable from 16 October 2026 (8.00pm) to 31 October 2026. ​
3. Available for in-store purchases only.​

9. OCBC – Get RM250 cashback with your purchase*. ​​

1. This promotion is applicable to all Easy Payment Plans with OCBC Credit Cards. ​
2. This promotion is applicable from 16 October 2026 (8.00pm) to 15 November 2026. ​
3. This promotion requires a minimum spend of RM7,000.
4. Available for in-store purchases only.
5. Payment must be made with OCBC Credit Cards issued in Malaysia only.

10. UOB – Receive a RM350 Machines Voucher.  ​ 

1. This promotion is applicable to UOB Debit Cards and all Easy Payment Plans with UOB Credit Cards.
2. This promotion is applicable from 16 October 2026 (8.00pm) to 30 November 2026.​
3. Available for in-store purchases only.
4. Payment must be made with UOB Debit or Credit Cards issued in Malaysia only.

11. RHB – Get RM250 cashback with your purchase*. 

1. This promotion is applicable to all Easy Payment Plans with RHB Credit Cards. ​
2. This promotion is applicable from 16 October 2026 (8.00pm) to 15 November 2026.​
3. This promotion requires a minimum spend of RM7,000.
4. Available for in-store purchases only.​​

12. Shopee Pay Later (SPayLater) - Get up to RM350 off your purchase*.  

1. This promotion is applicable to purchases with SPayLater.
2. Get 10% OFF (capped at RM100) with a minimum spend of RM1,000.
3. Get 15% OFF (capped at RM350) off with a minimum spend of RM2,000.  
4. Applicable to SPayLater tenures of 1 month, 3 months, 6 months, 12 months, 24 months & 36 months.
5. This promotion is applicable from 16 October (8.00pm) to 31 October 2026.
6. Available for in-store and online purchases on a first come, first served basis.  

13. Atome - Get up to RM350 off your purchase*. 

1. This promotion is applicable to purchases made with Atome. 
2. Get RM120 off with a minimum spend of RM1,500. 
3. Get RM350 off with a minimum spend of RM4,000. 
4. Applicable to Atome instalment tenures of up to 12 months.  
5. This promotion is applicable from 16 October (8.00pm) to 31 October 2026. 
6. Available for in-store and online purchases on a first come, first served basis.   

14. Trade In, Trade Up  

1. Get up to RM5,700 trade in value when you trade in selected iPhone models and trade up to the new iPhone Duo.
2. Promotion applicable for in-store and online purchases from 16 October (8.00pm) to 15 November 2026.

15. CIMB, Maybank and AmBank - Credit Card Reward Points 

1. This promotion is applicable for in-store purchases only.
2. CIMB: 500 points = RM1.00 
3. Maybank: 500 points = RM1.00 
4. AmBank: 600 points = RM1.00 

16. Machines+ Promotions 

16.1  New Sign Up Bonus

1. Upon successful registration for a Machines+ account, new members will receive 1,000 Machines+ points. 
2. The offer is valid for first-time sign ups only.  
3. Points will be credited immediately upon successful registration.  
4. Sign up as a Machines+ member here.   

16.2 Machines Mobile App Login Bonus 

1. Upon successful login to the Machines Mobile App, members will receive 1,000 Machines+ points. 
2. The offer is valid for first-time login to the Machines Mobile App only. 
3. Points will be credited immediately upon successful login. 
4. Download the Machines Mobile App here. 

16.3 Double Points 

1. Earn up to 2x Machines+ points with the purchase of the new iPhone Duo.
2. Applicable for in-store and online purchases.  
3. Points will be credited to your account within fourteen (14) working days after collection or delivery. 
4. Limited to a total of 15,000,000 Machines+ Points. 
5. Points are allocated on a first come, first served basis. 

16.4 Machines+ Elite Exclusive 

1. Machines+ Elite members who trade in their eligible devices and upgrade to the iPhone Duo will receive an additional RM100 over trade value and 10,000 Machines+ points. ​
2. This offer is valid for eligible trade ins only and is subject to Machines’ approval. ​
3. The additional 10,000 Machines+ points will be credited within fourteen (14) working days after the trade in process is completed.​
4. This promotion is applicable until 30 November 2026. 

16.5 Pay with Machines+ Points 

• Online Redemption 

1. Log in to your Machines+ account. 
2. From the menu bar, click on Redeem Your Points to Voucher.  
3. Select the RM300 Online Deposit Voucher for online redemption.  
4. Click Redeem Now. 
5. Go to My Vouchers and locate the RM300 Deposit Voucher.  
6. Click Use Now, then copy and paste the voucher code into the Discount code or gift card field at checkout. 

• In Store Redemption 

1. Log in to your Machines+ account.  
2. From the menu bar, click on Redeem Your Points to Voucher.  
3. Select the RM300 In-Store Deposit Voucher for in-store redemption.  
4. Click Redeem Now. 
5. Go to My Vouchers and locate the RM300 Deposit Voucher.  
6. Click Use Now, then show the Deposit Voucher barcode to the cashier to scan. 

16.6 Full terms and conditions for Machines+ points redemption apply. Click here to read more. 

16.7 Sign up as a Machines+ member here. 

17. Apple Accessories Promotion 

17.1 Complimentary AirTag (1st Generation) Promotion

1. Purchase any two (2) products from different product categories - the new iPhone Duo, iPhone 18 Pro, Apple Watch Series 12, Apple Watch Ultra 4, AirPods 5 - to receive a complimentary AirTag (1st Generation)
2. Applicable for in-store and online purchases.
3. For In-store order will receive one (1) unique voucher code via one (1) email within seven to ten (7–10) working days after collection or delivery: AirTag (1st Generation) Voucher Redemption Code – The redemption channel will be based on the original order fulfilment method. For Online order (with shipping option): Customers will receive the complimentary AirTag (1st Generation) upon delivery or collection of the devices.
4. This promotion cannot be combined with the iPhone 18 Pro Back Order Promotion. Customers who qualify for both promotions will only be entitled to a maximum of one (1) complimentary AirTag (1st Gen), one (1) complimentary RM150 Apple Accessory Voucher, and 2x Machines+ points.
5. This promotion is applicable from 12 September 2026 to 2 January 2027.

1. Promotion Period 

This promotion is valid from 22 September 2026 for a limited time only. Machines reserve the right to end the promotion at any time without prior notice.

2. Eligibility 

Applicable only to new backorders for iPhone 18 Pro Max and iPhone 18 Pro placed on or after 22 September 2026.

A backorder is defined as an order placed when no ready stock is available and no confirmed delivery date is provided.

To qualify, the backorder must be fulfilled twenty-one (21) days or more after the backorder placement date and must be collected or delivered on 13 October 2026 or later.

The following are not eligible:

• Backorders placed from 22 September 2026 but fulfilled before 13 October 2026.  
• Backorders placed and fulfilled before 22 September 2026.  
• Walk-in purchases made when stock is available

3. Promotion Rewards
Eligible customers will receive:  

1. One (1) Complimentary AirTag (1st Gen) worth RM139, limited to the first 4,000 eligible backorders.  
2. One (1) RM150 Accessories Voucher.  
3. 2x Machines+ Points, capped at the first 50 million points issued. 

Rewards are offered on a first come, first served basis, while stocks last.

4. Reward Fulfilment

Customers will receive two (2) unique voucher codes via one (1) email within seven to ten (7–10) working days after collection or delivery:

a. RM150 Accessories Voucher Code – The redemption channel will be based on the original order fulfilment method:

• Online backorders (with shipping option): Customers will receive an e-voucher redeemable on Machines.com.my.
•  In-store and BOPIS backorders: Customers will receive a voucher code redeemable in-store.  

b. AirTag (1st Gen) Voucher Redemption Code – The redemption channel will be based on the original order fulfilment method:  

• Online backorders (with shipping option): Customers will receive an e-voucher redeemable on Machines.com.my.
•  In-store and BOPIS backorders: Customers will receive a voucher code redeemable in-store.  

Machines+ Points will be credited to the customer’s membership account within seven to ten (7–10) working days after collection or delivery.

5. Voucher Terms 

Each voucher code is valid for one (1) transaction only.  

Vouchers are unique, non-transferable, non-refundable, and not exchangeable for cash.  

Vouchers are valid for thirty (30) days from the date of issue.  

The complimentary AirTag promotion is non-stackable with the ongoing GWP AirTag (1st Gen) promotion. Customers who qualify for both promotions are eligible to receive a maximum of one (1) unit of AirTag (1st Gen) only.

a. The RM150 Accessories Voucher is applicable for Apple Accessories and redeemable according to the purchase method:

• Online backorders (shipping): redeemable on machines.com.my.
• In-store and BOPIS backorders: redeemable in-store.

b. The AirTag (1st Gen) Voucher is redeemable according to the purchase method:

• Online backorders (shipping): redeemable on machines.com.my.
• In-store and BOPIS backorders: redeemable in-store.

6. Payment Methods 

This promotion is valid for all payment methods. 

By participating, you agree to our campaign rules. Read the fine print in our Terms & Conditions download here.