Machines Protection Plan Lite Terms and Conditions

MACHINES PROTECTION PLAN (MPP) SERVICE CONTRACT

DEFINITION

Product means mobile phones, tablets, laptops, desktops or wearable products covered under a valid Service Contract.
You and Your refer to the purchaser of the Product pursuant to an instalment plan, and the Service Contract.
We, Us and Our refers to Machines Sdn Bhd (“Machines”)
Services means the repair services provided by Us for mechanical and electrical defects in the Product.
Valid Claim means a (a) one-time full replacement; or (b) one-time repair of the Product.
Machines Service Centre refers to the repair centres of Machines.

SCOPE OF THE SERVICES

The Services provided under our Machines Extended Warranty Service Contract (“Service Contract”), known as “Machines Protection Plan Lite”, are applicable to the parts and labour in respect of the Product as stated on Our sales invoice/receipt for inherent mechanical and electrical defects covered by the Service Contract only and only to the extent provided by the manufacturer of the Product. The Service Contract extends the manufacturer’s warranty in respect of the Product for a twelve (12) months’ period commencing from the expiry of the manufacturer’s twelve (12) months warranty and ending on the expiry date of the Service Contract.
This means that if the Service Contract is purchased, inclusive of manufacturer’s warranty period, the Product will effectively have a total warranty period of twenty-four (24) months from date of purchase of the
The Service Contract can be purchased up to 30 days from the Product purchase date, subject to physical inspection of the
The Services provided under the Service Contract shall only be applicable to Your Product if its use is, or has been, limited to domestic and personal use.

This provision of Services under the Service Contract is only valid during the Service Contract period commencing from the expiry of the manufacturer’s twelve (12) months warranty.

PRODUCT ELIGIBILITY

This Service Contract may only be purchased upon purchase of a Product and only covers a Product which:

Is new & purchased from Us.
Included at the time of purchase, the manufacturer’s complete and original warranty which is valid in Malaysia.

LIMIT OF LIABILITY

We will not, under any circumstances, be liable for any loss or injury to a person or loss or damage to property or any incidental, contingent, special or any direct or indirect loss and consequential damages including but not limiting to losses incurred due to any delay in rendering the Services under the Service Contract and loss of use during the period that Your Product is at the Machines Service Centre, and/or while awaiting repair.
Our liability is limited to any one (1) Valid Claim and shall in no event exceed the purchase price of the Product. A “Valid Claim” means a (a) one-time full replacement; or (b) one-time repair of the Product.
We will repair or replace the Product at our discretion.
We will replace your Product with one of like kind and quality if the Product is not repairable or beyond economical repair. The replaced Product (the damaged unit) shall become Our property. Due to technological advances, the replacement product may be of lower retail value than the original Product. Any such replacement will immediately terminate this Service Contract and We shall have no further obligations for the remainder of the term of this Service Contract, if any.

Machines will not be liable under the Service Contract: if (a) You do not submit the Product to a Machines Service Centre for repair before the expiry of the Service Contract; or (b) a breakdown report has been not been submitted within 10 days of breakdown incident.

EXCLUSIONS FROM SCOPE OF THE SERVICES UNDER THE SERVICE CONTRACT:

Gross negligence of any kind.
Any defective workmanship, including but not limited to liability arising out of implied warranties of merchantability, implied warranties of fitness, and strict liability and those that are subject to recall by the manufacturer/dealer.
Liability to anyone other than You or the person to whom You have transferred the Service Contract which had been effected in writing and notified to Us in accordance with these terms, as the case may be.
Any acts of fraud, or other dishonest or criminal acts.
Property & product liability insurance.
Products that are still covered by the manufacturer’s/dealer’s original written warranty, repairer’s warranty, or any other warranties in effect.
Non-operating and cosmetic items, paint, or product finish, accessories used in or with the eligible Product unless covered under a separate Service Contract, cables, cords, straps, earphones, charger, add-on options incorporated in a product for which options are not essential to the basic function of the Product for which the Service Contract was purchased.
Normal wear and tear to the exterior and interior of the Product cosmetic parts.
Under no circumstance shall We be liable for indirect, consequential, or incidental damages (including) damages for lost profits, business interruption, bodily injury, medical, and the like, even if any Party has been advised of the possibility of such damages.
Software (including operating system and any stored data), defects resulting directly from software installation and or removal, computer virus, virus prevention, and other peripherals.
Faults in any electrical connection, which is not part of the Product.
Routine maintenance or cleaning.
Damage resulting from willful neglect, abuse, misuse, theft, sand, corrosion, excessive heat, battery leakage, acts of god, commercial usage, power outages or surges, inadequate or improper voltage or current (fluctuation of electrical power, lightning, static electricity), improper environment (including lack of proper temperature or humidity).
Unauthorized modifications made to the Product and/or problems/defects arising from such unauthorized modifications; altered serial/IMEI numbers; failure to follow manufacturers’ instructions on installation, operation or maintenance; repairs performed by non-authorized repairer; any items not affecting the function of the Product; image burn.
Using the wrong voltage output which caused electrical damage to the Product.
Problems or defects not covered under the original manufacturer’s/dealer’s original written warranty, repairer’s warranty, or any other warranties in effect unless otherwise stated.
Any failure, malfunction, defect, inoperability, breakdown, disruption, or stoppage of the Product or any Product, functions or the functions of any related to, directly or indirectly any design, planning or engineering incompatibility.
Repair, replacement or maintenance of items that have been subject to normal wear and tear.
Failure to follow manufacturer’s recommended instructions for installation, operation, routine care maintenance, inspection, cleaning, external adjustments etc. including problems cause by a device that is not the Product, including equipment/accessories that are not OEM, whether or not purchased at the same time as the Product.
Repairs necessitated by cosmetic or intentional physical damage (such as chipping denting, scratching).
Cracked parts due to omission, gross negligence or default.
Reception and transmission problems resulting from external causes.
Costs of removal or reinstallation unless specifically included in the Service Contract.
Problems or defects not covered under the original manufacturer’s/dealer’s original written warranty or any other warranties in effect unless otherwise stated.
Commercial use (multi-user organisations), public rental or, use for profit.
All battery coverage.
The loss of, loss of use of, damage to, corruption of, inability to access or inability to manipulate any computer system or electronic data within electronic or I.T. products as a result of unauthorized access or unauthorized use of such system or data or the transmission, a denial of service attack or receipt or transmission of malicious code. Computer system means any electronic hardware or software, or components thereof, that are used to store, process, access, transmit or receive information. Electronic data means any data stored on a computer system.
Malicious Damage of Products
Restoration of or support for data stored in the Product (e.g., software, music, etc.).
Breakage caused by or attributed to the operation of a software virus or any other software-based malfunction; or natural disasters, fire, terrorism, or power surge.
Faults in any electrical connection which is not part of the Product;
Damage arising from attack by unauthorized software/virus, software faults.
Replacement of any consumable items or accessories such as cables, chargers, headphones, etc.
Losses that do not occur within the period of the Service Contract;
Losses caused by illegal acts committed by the Service Contract holder;
Losses that are intentionally caused by the Service Contract holder;
Losses due to war (whether war has been declared or not), civil commotion, uprising, martial law, riot or the act of any lawfully constituted authority;
Losses due to the order of any government, public authority or customs’ officials;
Any failure, malfunction, defect, inoperability, breakdown, disruption, or stoppage of the Product or any Product, functions or the functions of any related to, directly or indirectly any design, planning or engineering compatibility

For Service in Malaysia. Call Machines Support Hotline +60 154 873 8058 (10AM - 6PM)

When the Product failure occurs due to an electrical or mechanical defect, you may call the Machines Support Hotline on +603 9212 2606 to report the failure Mon to Sat 9am to 6pm – excluding public holidays or visit a Machines Service Centre.

Our Customer Service Representatives or Machines Service Centre staff will be ready to guide you through the service process. To expedite service, please ensure that you have your proof of purchase readily available before placing the call or visiting the Machines Service Centre. If the original manufacturer’s warranty is still valid, you are required to utilize the original manufacturer’s warranty notwithstanding that the Service Contract is already in force. Repairs must only be carried out through a Machines Service Centre. For all repairs, the Service Contract sales receipt/invoice for the Product must be presented.

TERMINATION

This Service Contract shall terminate immediately in the event of any of the following:

Subsequent sale of the Product when no written request to transfer this Service Contract to the new owner has been received by Us within 14 days of such transfer;
Disposal or repossession of the Product;
Unauthorized repair, replacement or modification of the Product;
In the event of any one (1) Valid Claim having been made under this Service Contract.

CANCELLATION

This Service Contract can be cancelled within 14 days of the product purchase date at a full refund provided that no valid claim has taken place. If a Valid Claim has taken place this Service Contract cannot be cancelled.

Service Contract

Assignment of Contract

If you sell or transfer your Product to another consumer within the period of the Service Contract, you must call the Machines Support Hotline on +603 9212 2606 within 14 days and effect the transfer of the Service Contract in writing.

PERSONAL DATA

The Service Contract holder is deemed to have read, understood and consented to the collection and subsequent processing of personal information by Us (whether obtained during the application process or administration of this contract) in accordance with Our Privacy Notice as from time to time published on Our website at https://www.machines.com.my/pages/pdpa. If the Service Contract holder submits information relating to other individuals, the Service Contract holder further warrants and represents that the Service Contract holder has the authority to provide information relating to the other individuals to Us, that the Service Contract holder has informed the other individuals about the purposes for which his/her personal information is collected, used and disclosed as well as the parties to whom such personal information may be disclosed by Us and that the other individuals agree and consent that We may collect, use, and process his/her personal information in accordance with Our Privacy Notice.

DEFINITION

Product means mobile phones, tablets, laptops, desktops or wearable products covered under a valid Service Contract
You and Your refer to the purchaser of the Product pursuant to an instalment plan, and the Service Contract
We, Usand Our refers to Machines Sdn Bhd (“Machines”)
Coveragemeans coverage for mechanical and electrical defects in the Product.
Valid Claimmeans a one-time full replacement or repair(s) of the Product.
Machines Service Centrerefers to the repair centers of Machines.

COVERAGE

Our Machines Extended Warranty Service Contract (“Service Contract”) known as “Machines Protection Plan Lite” provides coverage for parts and labour in respect of the covered Product stated on Our Sales Invoice/Receipt for covered inherent mechanical and electrical defects only and only to the extent provided by the manufacturer of the Product; and extends the manufacturer’s coverage for a twelve (12) months period commencing upon the expiry of the manufacturer’s twelve (12) months warranty and ending on the Service ContractExpiry Date.
This means that, inclusive of manufacturer’s warranty period, the Productwill have a total Warranty of twenty-four (24) months from date of purchase of the
The Service Contractcan be purchased up to 30 days from the Product purchase date, subject to physical inspection of the
The Productuse is or has been limited to domestic and personal use.

This repair service coverage is only valid during the Service Contract period commencing upon the expiry of the manufacturer’s twelve (12) months warranty.

PRODUCT ELIGIBILITY

This Service Contract may only be purchased upon purchase of a Product and only covers a Product. which:

Is new & purchased from Us.
Included at the time of purchase, the manufacturer’s complete and original warranty which is valid in Malaysia.

LIMIT OF LIABILITY

Coverage will not, under any circumstances, extend to any loss or injury to a person or loss or damage to property or any incidental, contingent, special or any direct or indirect loss and consequential damages including but not limiting to losses incurred due to any delay in rendering service related to this Service Contractand loss of use during the period that Your Product is at the Machines Service Centre, and/or while awaiting repair.
Our liability is for any Valid Claimand shall in no event exceed the purchase price of the Product.
We will Repair or Replace the Product at our discretion.
We will replace your Product with one of like kind and quality if the Product is not repairable or beyond economical repair. The replaced Product (the damaged unit) shall become Our property. Due to technological advances, the replacement product may be of lower retail value than the original Product. Any such replacement will immediately terminate this Service Contractand We shall have no further obligations for the remainder of the term of this Service Contract, if any.

GENERAL EXCLUSIONS: The terms and conditions of the master insurance policy shall form an integral part of this Service Contract and you are required to comply with the same in order to enjoy the benefits. Details of such terms and conditions are available for your review before your purchase of this Service Contract and a copy of such terms and conditions will be made available to you upon request.

AIG shall not be deemed to provide cover and AIG shall not be liable to pay any claim or provide any benefit hereunder to the extent that the provision of such cover, payment of such claim or provision of such benefit would expose AIG, its parent company or its ultimate controlling entity to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union or the United States of America.

Neither Machines nor AIG will be liable under the Service Contract if you do not submit the Product to a Machines Service Centre for repair before (a) the expiry of the Service Contract or (b) if a breakdown report has been not been submitted within 10 days of breakdown incident

EXCLUSIONS FROM COVERAGE:

Gross negligence of any kind.
Any defective workmanship, including but not limited to liability arising out of implied warranties of merchantability, implied warranties of fitness, and strict liability and those that are subject to recall by the manufacturer/dealer.
Liability to anyone other than You or Service Contract Holder, as the case may be.
Any acts of fraud, or other dishonest or criminal acts.
Property & product liability insurance.
Productsthat are still covered by the manufacturer’s/dealer’s original written warranty, or the Insured’s’ dealer warranty, repairer’s warranty, or any other warranties in effect.
Non-operating and cosmetic items, paint, or product finish, accessories used in or with the eligible Productunless covered under a separate Service Contract, cables, cords, straps, earphones, charger, add-on options incorporated in a product for which options are not essential to the basic function of the Product for which the Service Contract was purchased.
Normal wear and tear to the exterior and interior of the Productcosmetic parts.
Under no circumstance shall Webe liable for indirect, consequential, or incidental damages (including) damages for lost profits, business interruption, bodily injury, medical, and the like, even if any Party has been advised of the possibility of such damages.
Software (including operating system and any stored data), defects resulting directly from software installation and or removal, computer virus, virus prevention, and other peripherals.
Faults in any electrical connection, which is not part of the Product.
Routine maintenance or cleaning.
Damage resulting from willful neglect, abuse, misuse, theft, sand, , corrosion, excessive heat, battery leakage, acts of god, commercial usage, power outages or surges, inadequate or improper voltage or current (fluctuation of electrical power, lightning, static electricity), improper environment (including lack of proper temperature or humidity).
Unauthorized modifications made to the Productand/or problems/defects arising from such unauthorized modifications; altered serial/IMEI numbers; failure to follow manufacturers’ instructions on installation, operation or maintenance; repairs performed by non-authorized repairer; any items not affecting the function of the Product; image burn.
Using the wrong voltage output which caused electrical damage to the Product.
Problems or defects not covered under the original manufacturer’s/dealer’s original written warranty, or Ourdealer warranty, repairer’s warranty, or any other warranties in effect unless otherwise stated.
Any failure, malfunction, defect, inoperability, breakdown, disruption, or stoppage of the Productor any Product, functions or the functions of any related to, directly or indirectly any design, planning or engineering incompatibility.
Repair, replacement or maintenance of items that have been subject to normal wear and tear. Failure to follow manufacturer’s recommended instructions for installation, operation, routine care maintenance, inspection, cleaning, external adjustments etc. including problems cause by a device that is not the Product, including equipment/accessories that are not OEM, whether or not purchased at the same time as the Product.
Repairs necessitated by cosmetic or intentional physical damage (such as chipping denting, scratching).
Cracked parts due to omission, gross negligence or default.
Reception and transmission problems resulting from external causes.
Costs of removal or reinstallation unless specifically included in the Service Contract.
Problems or defects not covered under the original manufacturer’s/dealer’s original written warranty or any other warranties in effect unless otherwise stated.
Commercial use (multi-user organisations), public rental or, use for profit.
All battery coverage.
The loss of, loss of use of, damage to, corruption of, inability to access or inability to manipulate any computer system or electronic data within electronic or I.T. products as a result of unauthorized access or unauthorized use of such system or data or the transmission, a denial of service attack or receipt or transmission of malicious code. Computer system means any electronic hardware or software, or components thereof, that are used to store, process, access, transmit or receive information. Electronic data means any data stored on a computer system.
Malicious Damage of Products

For Service in Malaysia. Call Machines Support Hotline +60 154 873 8058 (10AM - 6PM)

TERMINATION

This Service Contract shall terminate immediately in the event of any of the following:

Subsequent sale of the Productwhen no written request to transfer this Service Contract to the new owner has been received by Us within 14 days of such transfer;
Disposal or repossession of the Product;
Unauthorized repair, replacement or modification of the Product;
In the event of any Valid Claimunder this Service Contract

CANCELLATION

This Service Contract can be cancelled within 14 days of the product purchase date at a full refund provided that no valid claim has taken place. If a valid claim has taken place this Service Contract cannot be cancelled.

Service Contract

The Service Contracts are service contracts for repair and/or replacement services for the Products. The Service Contracts are not insurance policies or guarantees given by Machines relating to the nature of the material, workmanship or performance of the Product wherein a master insurance policy has been issued by AIG in favour of Machines for the benefit of its customers who have purchased a Product under the Service Contract.

Assignment of Contract