Tips for Pre-Order: iPhone 11

 Key information about pre-order:

  • Pre-Order Venue: The iPhone 11, iPhone 11 Pro pre-order will be available across all Machines stores and online
  • Pre-Order Period: From 20 September 2019, 12:01 AM to 26 September 2019.
  • In-store Collection Venue: All Machines outlets. Subject to changes based on availability and without prior notice. 
  • In-store Collection Date: Order before 23 September 2019 to get on 27 September 2019. Orders made on 24 September 2019 onwards may be subject to 3-5 working days for processing. 

    iPhone prices: 

    iPhone 11
    64GB – RM3,399
    128GB – RM3,599
    256GB – RM4,099

    iPhone 11 Pro
    64GB – RM4,899
    256GB – RM5,599
    512GB – RM6,499

    iPhone 11 Pro Max
    64GB – RM5,299
    256GB – RM5,999
    512GB – RM6,899

      Special offers for iPhone 11 at KLCC Machines on 27 Sep 2019:


      Frequently Asked Questions (FAQs):

      When will I receive my pre-order?
      Store pick up/ self collect from any Machines outlets that you have selected if you pre-order online BEFORE 20 Sep 2019. Outlet open 10AM - 10PM.

      For shipping/delivery, your pre-order item will be shipped out on 27 Sep 2019 onwards. Standard shipping apply, approximately 1-3 working days for West Malaysia and 3-5 working days for East Malaysia.

      Where can I find the pre-order links?
      The pre-order links are in the Machines website. You can access them by using the quick links under this FAQs section.   

      How can I earn membership points for my pre-order via online?
      Kindly email us your order details via Our team will help to credit the points to you.links are in the Machines website. 

      Do I need to make full payment for pre-order? Can I make partial payment?
      Full payment is required for Machines Online with locally issued credit card. Other payment method is available through Machines store; eg. cash, credit card, debit card, instalment payment.

      Can I do partial payment for pre-order? 
      Yes you can! partial payment of RM300 deposit is available for pre-oder at Machines stores only (not available for online pre-order). Deposit is non-refundable and is required to complete payment/transaction of full value of iPhone within 7 days from 27 Sep 2019, otherwise your deposit may be automatically cancelled (without refund). 

      Can I trade-in my phone for pre-order? 
      Yes, you can trade-in your phone device for the new iPhone. Before you pre-order, visit any Machines outlets to trade-in your phone device and get a cash voucher. Then, you can use the cash voucher when you pre-order (only from retail outlet, not available online) for the new iPhone. 

      What do I need to bring to collect from the store?
      Bring your original NRIC or passport as registered on Machines Online as proof of identity, as well as the email print out for your purchase receipt/confirmation.

      Can I have someone help me collect my pre-order from the store?
      For security reasons, no representative is allowed to collect on your behalf.

      Is instalment option available?
      0% Easy Payment Plan is offered for selected credit cards (UOB Bank, CIMB, HSBC, Public Bank and Maybank) up to 12 months with the purchase of Machines Protection Plan. Only applicable to walk-in pre-order, not available to online pre-order. Terms and conditions apply. 0% easy payment plan available with Hong Leong Bank or up to 36 months. More

      What is Machines Protection Plan (MPP)?
      MPP is Machines warranty extension program for iPhone and Apple Watch. Visit our website here or drop by our nearest store for more information. 

      What if I missed my store collection date or time?
      The selected Machines store will hold your item for two (2) days starting from the date you have selected for your store collection. If your order has not been collected within that time frame, Machines will proceed to cancel your order.

      Can I walk-in to purchase on or after the launch date 27th September 2019?
      Walk-ins are welcome, subject to availability. 

      Will you delivery my pre-order to East Malaysia?
      All delivery orders received are subject to 5-7 working days for processing. If you order on 20 September 2019, you may receive from 27 September 2019 onwards or later. 

      Can I pre-order for Apple Watch Series 5?
      Pre-orders for Apple Watch Series 5 is currently not available.


      Quick Links:

      iPhone 11 

      iPhone 11 Pro 

      iPhone 11 Pro Max


      Easy Payment 

      *All information is correct at the time of publishing and is subject to change without prior notice. All rights reserved.