Frequently Asked Questions (FAQ)
iCloud stores your content securely and keeps your apps up to date across all your devices. That means all your information—photos, files, notes, and more—is available wherever you are. iCloud comes with 5 GB of free storage and you can add more storage at any time. With iCloud, changes you make on one device appear on all your other devices. You can also access web versions of your favorite apps, like Photos, Mail, and Notes, on iCloud.com. Just sign in from any supported web browser.
Yes, you can set up and use iCloud for Windows and get your photos, videos, mail, calendar, and files automatically updated across your Windows PC and Apple devices.
You cannot use iCloud on an Android device, but you can still access all your stuff by visiting iCloud.com on any browser.
An Apple ID is required to be able to sign up to iCloud, and you only need one to sign in to all of your Apple services. You can create your Apple ID when you set up a new device or sign in to iTunes or iCloud for the first time. You can also go to appleid.apple.com/account to create one.
Your device storage is the amount of information your device can physically store. Each device comes with a set capacity, whereas your iCloud storage is the space available on the cloud for your backups, photos and videos, and documents. By storing your stuff on the cloud, iCloud can free up space on your physical device.
Those currently on the 5GB iCloud storage plan are eligible for the 3-month free offer. Those without an iCloud account can easily create one and redeem the offer immediately. You need to be signed into iCloud and have a valid payment method on file, or will be asked to sign in and add one once they select the plan they want to redeem. Your Apple ID needs to have a billing address within the country or region.
Those already on a paid plan (50GB, 200GB, 2TB) are not eligible for the offer.
Your iCloud storage plan will continue to renew automatically, and the payment method on file will be charged the regular monthly price starting the fourth month. You can change or cancel your plan at any time
Yes, you can change your payment method at any time by going to Settings > [your name] > Payment & Shipping, on iOS 12.2 or later. More info here for guidance on other devices.
There are a few reasons you may not be able to redeem the offer. Check that you are signed in with your Apple ID and that they’re not already paying for iCloud storage. You may also need to update to the latest version of iOS. The offer can only be redeemed once per Apple ID, and its billing address needs to be within the country or region.
You can get additional help at support.apple.com/en-sg/icloud