Machines


Refund Policy

RETURNS
General refund or exchange is not offered.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original sealed packaging and sent back to Machines warehouse within 5 days from date of receive.

In the event of any cancellation made pursuant to Section 6 of our Terms and Conditions is the refund of the amount paid by you in respect of any cancelled Transaction. Nothing in this policy shall entitle you to further or additional compensation, and you shall have no right to insist on completion of the transaction and/or delivery of the products under the order.

Additional non-returnable items are:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

SALE ITEMS (if applicable)
Only regular priced items may be refunded, promotional or items on sale cannot be refunded.

EXCHANGE (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@machines.com.my and send your item to:

C/O: Machines Online Store,
Level 16, Block B, North Point Office,
Mid Valley City, Medan Syed Putra Utara
Kuala Lumpur Kuala Lumpur MY 59200.

SHIPPING
To return your product, you should mail your product to: C/O Machines Online Store, Level 16, Block B, North Point Office, Mid Valley City, Medan Syed Putra Utara Kuala Lumpur Kuala Lumpur MY 59200

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over RM1,000, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.